Nations Info Corp is looking for an experienced Customer Support Representative working full time or part time to service our rapidly growing subscriber base. In our exciting, fast-paced environment, you will be a front-line representative, in charge of delivering exceptional customer service to subscribers by telephone and email. You will process new orders (or work to retain current customers), describe products and services, process cancellations, issue refunds, and ensure customer satisfaction. Candidates must have prior customer service experience and bring their enthusiasm and fresh ideas to the team. This is a remote position.
RESPONSIBILITIES:
● Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly, providing quality service and support
● Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable and document interactions appropriately
● Troubleshoot customer issues over the phone
● Maintain a balance between company policy and customer benefit in decision making
● Handles issues in the best interest of both customer and company
SKILLS AND QUALIFICATION:
● Ability to communicate clearly and professionally, both verbally and in writing
● Excellent listening skills
● Strong commitment to customer satisfaction
● Demonstrate passion for excellence with respect to treating and caring for customers
● Takes initiative
● The ability to analyze and resolve customer issues with minimal supervision
● The ability to sell to and retain customers
● The ability to analyze and resolve customer issues with minimal supervision
● Demonstrates patience, and can maintain a positive attitude
● Possess a strong work ethic and team player mentality
Nations Info Corp is looking for an experienced Telesales Representative to contact prospective new customers and Sell them our subscription service. We are one of the largest real estate websites in the
United States, and offer a popular service for Real Estate agents to generate leads from home buyers. This service includes a marketing program which generates home buyer leads and lets agents promote their listings to our millions of customers nationwide. We are seeking candidates who enjoy a fun and relaxed environment, and brings a positive attitude, enthusiasm, and fresh ideas to the team.
RESPONSIBILITIES:
● Warm Calling prospective new customers and explaining our service to them
● Provide product instruction and demo, and answering all questions regarding the products and services
● Process new orders
● Continued refinement of the sales pitch
SKILLS & QUALIFICATION:
● Previous sales experience required. Telemarketing Cold Calling or selling over the phone is desired
● Previous experience in real estate or selling to real estate professionals is a PLUS
● Self-disciplined to work remotely and remain focused and motivated each day
● Ability to communicate clearly and professionally, both verbally and in writing
● Demonstrate passion for excellence with respect to treating and caring for potential customer
● Possesses a strong work ethic, has the ability to maintain positive attitude and is a team player
● Takes initiative and is outgoing
● Demonstrates strong presence on the phone
● Dependability and punctuality is a must
● Excellent typing, internet and computer skills including multi-tasking between Skype messenger, Phone dialer software, email, etc
Nations Info Corp is looking for an experienced Telesales Representative to contact prospective new customers and Sell them our subscription service. We are one of the largest real estate websites in the United States, and offer a popular service for Real Estate agents to generate leads from home buyers. This service includes a marketing program which generates home buyer leads and lets agents promote their listings to our millions of customers nationwide. We are seeking candidates who enjoy a fun and relaxed environment, and bring a positive attitude, enthusiasm, and fresh ideas to the team.
RESPONSIBILITIES:
● Cold Calling prospective new customers and explaining our service to them
● Provide product instruction and demo, and answering all questions regarding the products and services
● Process new orders
● Continued refinement of the sales pitch
SKILLS AND QUALIFICATION:
● Previous sales experience required. Telemarketing Cold Calling or selling over the phone is desired
● Previous experience in real estate or selling to real estate professionals is a PLUS
● Self-disciplined to work remotely and remain focused and motivated each day
● Ability to communicate clearly and professionally, both verbally and in writing
● Demonstrate passion for excellence with respect to treating and caring for potential customer
● Possesses a strong work ethic, has the ability to maintain positive attitude and is a team player
● Takes initiative and is outgoing
● Demonstrates strong presence on the phone
● Dependability and punctuality is a must
● Excellent typing, internet and computer skills including multi-tasking between Skype messenger, Phone dialer software, email, etc
